Refund & Cancellation Policy

Refund & Cancellation Policy

At Girlie Pop Bakery, every order is handcrafted and baked fresh specifically for you. Because our products are perishable and made to order, we maintain the following refund and cancellation policy.

By placing an order, you acknowledge and agree to the terms outlined below.

All Sales Are Final

Due to the perishable nature of our baked goods, all sales are final.

We do not accept returns or exchanges once an order has been picked up or delivered.

Order Cancellations

Orders may be canceled up to 48 hours before the scheduled pickup or delivery date for a full refund.

Cancellations made within 48 hours of the scheduled pickup or delivery time are non-refundable, as ingredients have likely been purchased and production may have already begun.

For custom catering or large event orders, different cancellation terms may apply and will be outlined in your event agreement.

Order Changes

Need to make a change?

We'll always do our best to accommodate changes to your order.

However, changes to flavors, quantities, decorations, pickup times, or delivery information cannot be guaranteed once production has begun.

Additional charges may apply for approved changes.

Incorrect Orders

If you believe you received the wrong item or your order is incomplete, please contact us within 24 hours of pickup or delivery.

We'll work quickly to correct any mistake made by Girlie Pop Bakery.

Quality Concerns

We take great pride in every dessert we make.

If you believe there is a quality issue with your order, please contact us within 24 hours of pickup or delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

After reviewing the information, Girlie Pop Bakery may offer a replacement, store credit, or refund when appropriate.

Customer Dissatisfaction

Because taste and personal preference are subjective, we cannot issue refunds based on:

  • Flavor preference

  • Texture preference

  • Color variations

  • Natural variations in handmade products

  • A customer changing their mind after pickup or delivery

Delivery Issues

Once an order has been successfully delivered to the address provided by the customer, responsibility transfers to the customer.

Girlie Pop Bakery is not responsible for products that are damaged due to:

  • Improper transportation after pickup

  • Improper storage

  • Exposure to heat

  • Mishandling after delivery or pickup

  • Failure to follow storage instructions

Payment Disputes

Customers agree to contact Girlie Pop Bakery directly to resolve any concerns before initiating a chargeback or payment dispute.

We are committed to working with our customers to find fair and reasonable solutions whenever possible.

Florida Cottage Food Operation

Girlie Pop Bakery operates as a Florida Cottage Food Operation.

Our products are made in accordance with Florida's Cottage Food Law.

Made in a cottage food operation that is not subject to Florida's food safety regulations.